In recent years the locksmith industry has seen an unusual increase in the number of locksmith companies popping up in markets all over the country. Some are good, legitimate solid companies with the intentions of providing locksmith services at fair market pricing and exhibiting good business practices. Unfortunately, there are a growing number of “companies” that are not necessarily looking out for the customer’s best interest. In varies markets throughout the country the good locksmith companies are being completing put out of business by fake or scam “locksmiths”. This is obviously a worst-case scenario.
Let’s say time is not on your side and you need a Locksmith Now.
When you get on the phone.
2. Ask a lot of questions.
Ask for an estimate for the work that you need done?
Ask who will be the person coming out to your location?
Ask if the company has a physical location in the local area?
Ask how long they have been in business?
Ask if they are members of the BBB or Local Chamber?
Trust your gut. If something does not seem right count as a strike and move to the next.
3. Listen for general professionalism and good phone etiquette.
4. The last one I am going to mention is checking out the company reviews online. Now, that being said the “scam companies” have figured out that good customers read the reviews. They are keen to this and have found a way to slip past the QA of the various platforms that provide a review system. I recommend reading a handful of reviews. A couple goods and a couple negative. Read the responses from the owner if any. Trust your gut.